Wixio uses a VPN to monitor websites and safeguard data. The VPN must be present in order to filter and block sites.
Wixio supports iOS 9.0 or greater.
- Open Settings
- Tap iTunes & App Store
- In the Automatic Downloads section, turn on “App Updates”
- Open the Google Play Store app
- Tap Menu and then Settings
- Tap Auto-update apps
- Select an option to update apps using wifi and or mobile data.
Generally it takes about 20 minutes to see data from a device in the dashboard.
Depending on the Dashboard device change you made, it may take sometime to reach the device. Most changes are pushed to the device and take effect immediately. The most common issue revolves around DNS and website browser caching. We recommend that if you don’t see the change take effect after a period of time, that you clear the device’s cache. Please review this article https://www.kidshield.us/clearing-cache/
Wixio needs permission from your device to access your location so we can add that information to your Dashboard under the device’s location tab. For Android this is done in Settings->Apps->Wixio->Permissions->Location. For iPhone this is done under Settings->Wixio->Location->Always
There are two ways to remove it. Automatic and Manual.
Open the Wixio app, login and select Remove Completely. Afterwards you can delete the app.
If Remove Completely in the app is not an option or the app has been removed, you can remove it manually by Settings->General->Device Management->Enrollment Profile->Remove Management. If you do not have a Device Management option under General, Wixio should already be removed.
Wixio for Android contains all of our features including Location Tracking, Safe Searching, YouTube safety, Web Filtering, Disabling Apps, and many more.
Wixio for iOS contains practically all the same features except is limited on the types of Apps you can disable. This is not a limitation of Wixio but one of Apple. If you have question about a particular App please contact us.
If you or your child accidentally deleted the Wixio profile, you should get an email notification. You can also check by going to Settings->General->Device Management->Enrollment Profile. If Device Management is not an option then the Wixio profile has been removed. To re-install it re-launch the Wixio app and sign-in to complete the reinstallation process.
Wixio supports the following features on iPhone and iPad
- Content Filtering
- YouTube Filtering
- Time Management
- Ad Blocking
- Easy Setup
- Location Tracking
- App Management
- Make sure the Wixio app is installed
- Make sure the device is enabled by launching the Wixio app and making sure device protection is enabled
- Make sure there is a lock or key icon on the status bar
- Contact us for help (https://www.kidshield.us/contact-us-web-content-controls/)